Shipping & Returns

Shipping Information

Burrow & Hide as default use Royal Mail 2nd Class.

Our courier, APC Overnight, a fully tracked and insured service deliver anywhere within UK.

Handling time is usually immediate, however, during busy periods can be between 2-3 working days. 

We are happy to ship internationally. Rates depend on location and weight so we take a personal approach to each order. Please email us for a shipping quote, including the address you'd like it to be shipped to: - however, rates start from £12.00 - fully tracked and insured.  

Easy Returns & Exchanges

Returns are accepted by Burrow & Hide and should be sent to

50 High Street, Lyndhurst, Hampshire, SO43 7BG

If for any reason you are not satisfied with the product you purchased from us, please return it in unused and new condition with the original packaging within 14 days. Unfortunately, we cannot refund delivery costs. Any items you wish to return must be authorised by us - please contact us before sending the item back. or by calling 02381 221 486

If any item has been received damaged, please notify us within 2 days so we can contact our courier company and return it as soon as possible so that we can replace it, or offer a refund. If any item has been received in the wrong colour or size, please contact us within 14 days to arrange a replacement or refund. All returns must be within 30 days of purchase and in the original packaging. Images of any damaged items must be emailed to including a picture of the packaging it arrived in. We will arrange collection of the item in the instance. If we can't offer a replacement. Please allow 7 days for the return to be processed. Unfortunately, we cannot offer refunds for worn and used products.