Shipping & Returns


Shipping Information

Burrow & Hide use Royal Mail or APC Overnight which is a fully tracked and insured service. Handling time is 2-3 working days. 

For express delivery, items are individually priced on weight; starting from £5.00. Please email shop@burrowandhide.com to arrange. 

We are happy to ship internationally. Rates depend on location and weight so we take a personal approach to each order. Please email us for a shipping quote: shop@burrowandhide.com - however, rates start from £12.00 - fully tracked and insured.  

Easy Returns & Exchanges

Returns are accepted by Burrow & Hide and should be sent to 50 High Street, Lyndhurst, Hampshire, SO43 7BG. If for any reason you are not satisfied with the product you purchased from us, please return it as soon as possible in unused and new condition with the original packaging within 14 days. Unfortunately, we cannot refund delivery costs. Any items you wish to return must be authorised by us - please contact us before sending the item back. 
 

If any item has been received damaged, please notify us within 2 days so we can contact our courior company and return it as soon as possible so that we can replace it, or offer a refund. If any item has been received in the wrong colour or size, please contact us within 14 days to arrange a replacement or refund. All returns must be within 30 days of purchase and in the original packaging. Images of any damaged items must be emailed to shop@burrowandhide.com including a picture of the packaging it arrived in. We will arrange collection of the item in the instance. If we can't offer a replacement. Please allow 7 days for the return to be processed. Unfortunately, we cannot offer refunds for worn and used products.